Privacy Policy

ANADLU PRIVACY POLICY

Effective Date: 28 November 2025

Anadlu (“we”, “us”, “our”) is committed to protecting the privacy of our guests, visitors, and subscribers.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you stay with us, join our Inner Circle, use our website, purchase products, or interact with us online.

By using our website or services, you agree to the practices outlined below.

1. WHAT INFORMATION WE COLLECT

We collect personal information in order to provide accommodation, manage bookings, enhance your stay, and communicate with you.

We may collect the following:
1.1 Information you provide directly
  • Name
  • Email address
  • Phone number (optional, if provided by you)
  • Billing or payment information
  • Postal or delivery address (if purchasing products)
  • Social media handle (if messaging us on Instagram)
  • Special requests or information relevant to your stay
  • Subscription details for the Inner Circle
1.2 Information from your stay
  • Booking dates
  • Preferences (e.g., milk choice, dietary notes)
  • Feedback or questionnaire responses
1.3 Website & digital information
  • IP address
  • Device type
  • Pages viewed
  • Cookies and analytics data
  • QR code page visits and interactions
1.4 Payment Information

Payments made on our site or through our partners are securely processed by third-party payment providers.
We do not store your full credit card information.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Confirm and manage your booking
  • Personalise your stay and guest experience
  • Provide support or answer questions
  • Send Inner Circle updates, offers, or announcements
  • Deliver products you purchase from our shop
  • Improve our website and guest portal
  • Ensure safety, security, and property management
  • Comply with legal obligations

We will only use your information for the purpose for which it was collected unless authorised or required by law.

3. MARKETING COMMUNICATIONS

Inner Circle Emails

If you sign up for the Inner Circle, you agree to receive highly curated news, offers, early-access opportunities, and members-only perks.

Opting Out

You can unsubscribe anytime using the link in our emails or by contacting us at hello@anadlu.com.au.

We will never sell, rent, or share your email address with third parties for marketing.

4. COOKIES & WEBSITE ANALYTICS

We use cookies and analytics tools to:

  • Understand how visitors use our website
  • Improve performance and user experience
  • Provide secure browsing
  • Measure marketing effectiveness

You may disable cookies in your browser settings, but some features of our site may not function properly.

5. HOW WE STORE & PROTECT YOUR DATA

We take your privacy seriously.

Your information is stored securely in encrypted or access-controlled systems, including:

  • Our booking platform
  • Email and communication tools
  • Payment processors
  • Website hosting environment
  • QR code portal storage

Only authorised personnel have access to your information.
We take all reasonable steps to protect your data from misuse, loss, and unauthorised access.

6. SHARING YOUR INFORMATION

We may share your information with trusted third parties for the purposes of running our business:

  • Payment processors
  • Booking platforms
  • Delivery providers
  • Email and marketing tools
  • Website hosting services
  • IT support and security services

These partners are required to protect your information and comply with privacy laws.

We do not sell or trade your personal information.

7. ACCESSING OR UPDATING YOUR INFORMATION

You have the right to:

  • Request access to your personal information
  • Ask us to correct or update information
  • Request that we delete or restrict the use of personal data (where legally possible)

Simply contact us at:

📧 hello@anadlu.com.au

We will respond as quickly as possible.

8. THIRD-PARTY LINKS

Our website, Guest Portal, and Shop page may contain links to third-party websites such as:

  • Etsy
  • Amazon
  • Pleasant State
  • Social media platforms

We are not responsible for the privacy practices of these external sites.
Please review their individual policies.

9. CHILDREN

Anadlu’s website and services are intended for adults.
We do not knowingly collect information from children under 16.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect improvements or legal requirements.
The latest version will always be available on our website.

11. CONTACT US

If you have questions about this policy or how we handle your information, please reach out.

📧 hello@anadlu.com.au
Instagram: @anadlu.beechworth

We are here to help.